Alan Silverman


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Alan Silverman Computing Solutions Stone Ridge, NY (845) 687-9458 http://alan-silverman-computers.com/ Email: alan.silverman.computers@gmail.com EXPERIENCE: 1999 to Present: Computing Solutions - Stone Ridge, NY Computer Consulting - Sale of new and used computers - Computer Education - Technical writing - Web sites - Computer repair and cleaning. 2000 - 2002 SeniorNet Kingston, NY SeniorNet is a national volunteer organization dedicated to teaching computer skills to seniors. Web site: http://www.seniornet.org/ Teach Internet, Word Processing, Windows, Introduction to Computers. 1988 - 1999 IBM CORPORATION Poughkeepsie, NY Software Service - MVS/OS/390 Operating System. Troubleshoot critical problems for IBM's largest customers. I/O - Device Support - Parallel Sysplex: IBM Mission Critical products for networking mainframes. HCM: Workstation application running under Microsoft Windows/NT in Client-Server environment, linked via APPC to mainframes and with LANS via TCP/IP. Networking software: TCP/IP, CICS, NCP, NOVELL, OSA,VTAM/SNA Database management software: DB2, IMS, SMS, VSAM, SQL Hardware: Raleigh (Networking technologies),Poughkeepsie (S/390 Switch, Mainframe, ESCON Fiber Channel, P/390 Servers), San Jose and Tucson (Storage and Tape), Boeblingen Germany (S/390 development) Austin (RS/6000, UNIX),Rochester (AS/400). OEM: BMC, CA, CANDLE, CISCO, EMC, CNT, HP, Microsoft, ORACLE, PLATINUM, SIEMENS SUN, STK... LANGUAGES: C++, PASCAL, HTML, XML, 390 Assembler, FORTRAN, COBOL, BASIC, PL1, PLX. 1994 - Teach System 390 I/O architecture to VSE Development, IBM Boeblingen, Germany. INNOVATION: 1991 - Create pilot program using the Internet and internal IBM networks to speed resolution of customer problems. 1992 - Present findings at IBM Support Symposium. Boulder, Colorado 1993 - IBM Ideas Award - Pioneering electronic networks for customer support. 1994 - Innovation Team Building, IBM Raleigh. 1996 - IBM VIAVOICE: Beta test speech recognition software for Yorktown Labs. Other: AI,Knowledge Management,Data Mining,Expert Systems,Heuristics. 1986 - 1988 UCI Health Care Management Corporation Kingston, NY Lead data base programmer, health care applications. Program fourth generation data base language under UNIX operating system using C compiler. Obtain user specs for health care reports. 1985 - IBM Corporation East Fishkill, NY Writing department. Summer co-op. Assist engineers publishing in technical journals and trade press. Write for site magazine. EDUCATION: 1986 - State University of New York at New Paltz BA Computer Science - GPA 4.0

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